Return and refund policy

We want you to be completely satisfied with your purchase. If you're not happy with your item, please contact us within three days of delivery to initiate a return.

 

Return Process

  • Contact Us: Reach out to us within three days of receiving your item to start the return process.
  • Return Window: You have 30 days from the date of delivery to return your item. Please note that buyers are responsible for the return shipping costs.
  • Condition:  Items must be returned in their original, unworn condition and packaging. Upon receipt, we will inspect the item to ensure everything is in order.
  • Refunds: Once the return is approved, we will process your refund. Please allow up to 10 business days for the refund to reflect in your account.
  • Refunds: Once the return is approved, we will process your refund. Please allow up to 10 business days for the refund to reflect in your account.

To start a return, you can contact us at beautiesjewelry.com@gmail.com. Please note that returns will need to be sent to the following address: 64 W 47th St Ste B12, New York, NY 10036


Important Notes

  • If we do not receive the item within 30 days of your initial delivery, we will no longer be able to accept the return.
  • Returns are only accepted if the item is unworn and in its original packaging.

Exceptions / non-returnable items

**Items not eligible for return or exchange:**

- Personalized items: Including initial jewelry, name jewelry, and engraved pieces.

- Custom orders: Any jewelry made to your specific requirements.

- Adjustable length items: Such as bracelets or necklaces with extensions.

- Diamond eternity rings: These are only eligible for exchange due to their nature


Cancellation Policy
You may cancel your order within 24hours without incurring any fees. Beyond this timeframe, a 30% restocking fee is applicable. This fee compensates for the materials and labor committed to your handmade item. We value your understanding as mid-production cancellations impact our small business.
Thank you for your cooperation!

 

Exchanges


We gladly accept exchanges. To initiate an exchange, please follow these steps:

  • Notify Us: Contact us within 3 days of receiving your item to begin the exchange process.
  • Return the Item:** Ship the item you wish to exchange to our workshop within 30 days of delivery.
  • Processing the Exchange:** Once we receive and inspect the returned item, we will promptly send you the replacement item.